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How do I file a complaint about an agent?

As an Equity Member, you have the right to make a formal complaint to your Equity Agency Representative. All complaints must be in writing and signed by the Equity Member. Equity Staff will consult with the Agency Committee Chair on how to address your complaint. The franchised agent is mailed a copy of your complaint and asked to address the issue. Equity Staff, the Agency Committee Chair, and Equity Executives try resolve the issue under Rule A - Equity Agency Regulations. The Agency Committee Chair may ask to address your complaint before the Agency Committee.

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